Often the source of potable water for facilities owned and operated by the federal government is local municipalities. The quality of this water is the responsibility of the system owners such as municipalities. To ensure the water received is of acceptable quality federal water quality managers maintain regular contact with municipalities.

In addition to meeting regulatory requirements, federal departments, drinking water system operators, and other responsible authorities must be able to demonstrate due diligence in carrying out their duties, meaning "taking every precaution reasonable in the given circumstances to avoid harm or loss.”

Development of due diligence measures by municipalities should include the following:
● Employer leadership/employee input
● Hazard identification/assessment (vulnerabilities assessment)
● Hazard elimination/control
● Training
● Monitoring
● Enforcement
● Documentation
● Communication

As a due diligence measure, managers and operators of federal facilities must ensure that water provided by their systems meets the Guidelines for Canadian Drinking Water Quality.

Water and Sewer Inspection and Maintenance Policy
When formulating or implementing a Water and Sewage Inspection and Maintenance Policy, there are common guidelines that should be followed by all utilities. A Water and Sewage Inspection and Maintenance Policy should include the following provisions:

● Department responsible for water and sewer system maintenance
● Frequency and method of inspections
● Type of maintenance procedures and frequency with which they will be performed
● Communication process to inform property owners of preventative measures that should be taken, their responsibilities, and how to deal with water and sewage incidents
● Guidelines for enforcement of the bylaw relating to the materials that can be placed into the sewer system
● Guidelines for how specific situations should be dealt with (i.e. blockages due to tree roots, obstructions or pipe failures and backups due to weeping tile failures)

As with all risk management plans, documentation plays a key role when defending against environmental (water and sewage) litigation.

Call-Out Reports:
● Time and date of call
● Name, address and phone number of the caller
● Name of the person receiving the call
● Nature of the problem
● Action taken and the date/time it was started and completed
● Name of the person responding to the call

Sewer Cleaning Records:
● Time and date of maintenance
● Difficulties encountered
● Any unusual or remedial action taken
● Condition of the manholes
● Name of operator(s) conducting the inspection

Valve Inspection Reports:
● Condition of the manholes
● Number and location of valve
● Size of valve
● Operating condition of valve and condition of valve bed
● Repairs made
● Name of the operator(s) conducting the inspection

Catch Basin Cleaning Reports

Catch Basin Inspection Forms:
● Date of inspection
● Location and number of catch basin
● Condition and alignment of catch basin
● Repairs required
● Date repairs completed
● Name of the operator(s) conducting the inspection

Water, Sanitary, Storm Main Repairs or Replacement Reports:
● Date of repair or replacement
● Location of work
● Reason for work
● Number of subscribers affected
● Nature of work completed
● Date work completed
● Foreman or operator doing the repairs or replacement

Incident Reports

If feasible, computer software should be used to track callouts. This will allow for ease of filing and recalling information, as well as finding trends and generating statistical reports.

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